Terms and Conditions

About Us: The Hockey Centre are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us using the link on the store page.

www.cluborders.com website is part of the Hockey Centre suite of websites.

Our Contact details:
The Hockey Centre
151 Maybury Road
Woking
Surrey GU21 5LJ
United Kingdom
Email: Click Here
Phone: 0330 330 9604 (Calls Charged at Local Rate)
VAT: 224 278862

Making A Purchase: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

For BESPOKE items any target dates / lead times quoted are provided as guidelines. Whilst every effort will be made to deliver orders to the target provided, this is a target and due to seasonal trends this can be extended at anytime even after an order has been confirmed, The target is not guaranteed and not contractual.

Once an order for BESPOKE Items has been 'Checked and agreed' in writing (letter/fax/email) by the customer, it is 'CONFIRMED'. Once an order is CONFIRMED, the customer is obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order.

On orders for BESPOKE items will accept a non-refundable deposit of 50% with an order confirmation before production begins. The remaining 50% balance is to be paid and cleared before despatch. The Hockey Centre reserves the right to waive this payment for regular and returning customers or organisations that can provide a Purchase Order

Images on the site are representations of the products. Colours and Designs of actual garments can differ from the images especially on the bespoke items within the club orders section

The Hockey Centre reserve the right to refuse any order without cause

Shipping And Handling: We will dispatch your goods as soon as possible, please allow 28 days for delivery.

Shipping for Mainland UK orders is Free of charge on orders of £100.00 (Inc VAT) or more.

For all other orders the shipping cost is based on the delivery address and value of the goods being sent and will be shown at the Checkout stage prior to any payment being taken

The Courier Service is a next day delivery and will require a signature for delivery. Please provide a delivery address where the package can be signed for. Packages returned as 'Unable to deliver' will be subject to an administration fee of up to £20.00 which will be charged before re-delivery is attempted. This charge is at the discretion of the company and you will be contacted prior to re-delivery / charge. We are unable to specify a specific time within this period.

Orders to 'Non UK Mainland' have specific charges which will be shown upon 'Checkout'

For 'Non UK Mainland' Courier Service delivery can be up to 7 days from Despatch. If you require Tracking information please contact us by office@hockeycentre.com and we will provide the information.

If your order is Urgent or Important we always suggest you send using the Courier Service

Special Delivery instructions are subject to the ability of the delivery agent and are not guaranteed

We are unable to process orders from outside of the European Community. Should you wish to order from an area outside of the EU please contact us via Email on office@hockeycentre.com

For 'Club Orders' where 'Club collection' has been agreed, this delivery will become available as long as the club defined address (Generally the club house) is used as the delivery address

Orders of less than £30.00 may be sent by Royal Mail 1st class although signed for DPD is also an option.

The Hockey Centre cannot take any responsibility for delivery if the non tracked / signed for Royal Mail service is chosen

For Royal Mail T&C Please Click here

Saturday & Sunday are Non Working Days

Delivery Schedule: We deliver your as soon as possible. Email confirmations of delivery times for out of stock items will be sent as soon as we have the information.

We will do our best to keep you informed but please feel free to contact us on office@hockeycentre.com and quote your order number if you have any questions.

Back Orders: If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges: For orders made from the UK or the European Union, Standard UK VAT is added. All other orders are VAT free.

For orders outside of the UK or European Union you may be liable to import taxes when you receive your goods. These charges are subject to local tax laws and not charged to you by The Hockey Centre.

Credit Card Security: When the order is placed at our website, credit card details are processed by a secure Card processing server We do not have access to your Credit Card details.

Guarantee: We guarantee your satisfaction.

Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, write to us at 151 Maybury Road Woking Surrey GU21 5LJ United Kingdom.

Privacy Policy: The Hockey Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes

Discounts - Please note that any marketing discounts are not applicable on any Club Orders or Teamwear as the kit is technically the property of the Club in question.

Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive

Should you wish to return any goods please contact us using the email address office@hockeycentre.com for a returns number. Returning goods without a returns number will cause a delay in the items being processed

All goods returned should be sent by Recorded / Registered post. We cannot replace or credit any goods that we do not receive back and cannot be shown to have been received.

Postage is non-refundable

Should you decide to return goods ordered, you may be charged 10% of the items value for restocking.

Items bought within a sale are non-refundable.

Bespoke, Personalised items or marked special offers cannot be returned.

All club specific clothing is ‘personalised’ and may only be returned in accordance with each club’s own return’s policy

Hockey Stick Returns – Sticks do occasionally suffer from manufacturing faults. These are often easily identified and become apparent within a short period of use. Sticks which suffer from these faults can be returned and will be replaced or refunded at the stick manufacturer’s discretion.

Owing to modern playing surfaces and the nature of the game, sticks do suffer from significant wear. Wear to the head, damage caused by stick contact, paint damage, rattles and vibrations are just some bi-products of a stick’s use which do not constitute a fault. Manufacturer’s warranties also do not cover damage to the edge of sticks caused by reverse stick hitting. If you wish to discuss potential faults before returning items, please feel free to get in touch.

Remittance Terms: All goods will be charged in GB Pounds (GBP). If your card is based on a different currency you card supplier will convert the transaction to you currency.


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